Terms and conditions

About Us

DonDirect is an remittance service provider facilitating the conversion of Australian Dollar to Korean Won and vice versa. We are registered as a remittance service provider with AUSTRAC (Register No. 100614410) and comply with Australian laws and regulations. DonDirect is strictly for Australian residents only.

Legal Requirement

By using our service, you agree to comply with Australian regulations. Any breaches resulting from your activities on our service are your responsibility. Your identification will be collected in accordance with AML/KYC laws and will be securely encrypted. We never share this information with third parties unless required by law. We may be requested by AUSTRAC to disclose your information, including your transaction history, and we must comply.

Site Usage

• Our exchange rate is retrieved from the Korean portal site, Naver, with a maximum time lag of one minute. The exchange rate is rounded to the nearest Korean 1 Won.
  All conversions are rounded to the nearest Korean 1 Won and the nearest Australian 1 Dollar.
• Money conversion occurs between our customers, not between customers and us. The only commission for our service is ±8 Korean Won of the Australian Dollar exchange rate shown on Naver.
• Internet money transfers between Australian banks can be delayed. We recommend using PayID.
• All deposits, withdrawals, and exchange requests are informed via email. If you receive any notifications without your knowledge, please contact us immediately.
• Withdrawal requests must be validated via an SMS verification code. Any illegal withdrawals caused by a lost mobile phone will not be indemnified.
• We recommend you contact us as soon as you lose your mobile phone.

Contact Information

Direct Ex Pty Ltd
Address: PO BOX 6628 Silverwater NSW 1811
Email: support@dondirect.com.au
Mobile: 0424 972 580

Privacy Policy

Introduction

Direct Ex Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Collection of Personal Information

We collect personal information that is necessary for us to provide our foreign currency exchange services to Korean residents in Australia. The types of personal information we collect include:

• Name
• Mobile number
• Email
• Residence address
• Identification documents (such as passport or driver’s license)
• Financial information (such as bank account details and transaction history)
• Any other information relevant to the provision of our services

Use of Personal Information

We use your personal information for the following purposes:

• To provide and manage our foreign currency exchange services
• To communicate with you regarding our services, including responding to inquiries and processing transactions
• To comply with legal and regulatory requirements
• To improve our services and customer experience

Disclosure of Personal Information

We may disclose your personal information to:

• Our employees and contractors, to the extent necessary to provide our services
• Financial institutions and payment providers involved in the processing of transactions
• Regulatory and law enforcement authorities, where required by law
• Our professional advisers, such as lawyers and accountants
• We do not sell, trade, or rent your personal information to third parties for their marketing purposes without your consent.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

• Implementing physical, electronic, and administrative safeguards
• Restricting access to personal information to authorized personnel
• Regularly reviewing our security practices and procedures

Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you. To do so, please contact us using the details provided below. We may require you to verify your identity before granting access or making corrections.

Complaints and Inquiries

If you have any questions, concerns, or complaints about our handling of your personal information, please contact us at:

Direct Ex Pty Ltd
Address: PO BOX 6628 Silverwater NSW 1811
Email: support@dondirect.com.au
Mobile: 0424 972 580

We will respond to your inquiry or complaint promptly and work to resolve any issues to your satisfaction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect when it is posted. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Consent

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.